Politique de remboursement
EU Customers — Right of Withdrawal
If you are located in the EU, you have the right to cancel or return your order within 14 days of receiving your item, without giving any reason. This applies to all items, including sale items. If the return window ends on a weekend or public holiday, it is extended to the next business day.
To exercise your right of withdrawal, you can initiate a return directly through your customer account or by contacting us at support@alvorostore.com.
Please note: return shipping costs are the responsibility of the customer. We do not charge any restocking or handling fees.
Return Policy
We have a 14-day return policy. You have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@alvorostore.com or initiate a request through your customer account. If your return is accepted, we'll send you instructions on how to proceed.
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once we've received and inspected your return, we'll notify you of the approval status. If approved, you'll be refunded to your original payment method within 5–10 business days. Processing times may vary by bank.
If more than 15 business days have passed since your return was approved, please contact us at support@alvorostore.com.